FAQ
ORDERING & DELIVERY
What container and chassis sizes do you offer?
We stock standard 20ft and 40ft shipping containers (including high cube) in new/one-trip, cargo-worthy, and wind-and-watertight grades, plus a range of chassis trailers built for hauling containers over the road. Check our shop for current inventory, or contact us and we'll help you pick the right size and grade for your project.
How long does delivery take after I order?
Most orders ship within 3-7 business days of confirmed payment. Delivery typically arrives within 1-3 weeks depending on your distance from our depots and current carrier availability, and we'll keep you updated with tracking information along the way.
What happens after I place an order?
Once your order and payment are confirmed, our team verifies inventory and schedules a delivery window with one of our trucking partners. We'll reach out by phone or email to confirm your delivery address and site access requirements before your unit ships.
Do I receive an invoice for my order?
Yes. An itemized invoice is emailed to you as soon as your order is confirmed, and a paid receipt follows once payment clears. Both include your unit specifications, delivery address, and order total for your records.
PAYMENTS & ORDERS
What payment methods do you accept?
We accept direct bank transfer, Zelle, and Cash App. Full payment (or an agreed deposit for larger orders) is required before we schedule delivery — contact our team if you'd like to discuss payment arrangements for a multi-unit order.
Do you deliver nationwide?
Yes. We coordinate container and chassis delivery across the continental United States through our network of trucking partners. Delivery cost depends on your location, the size of your unit, and site accessibility, so we'll always confirm an exact delivery quote before you order.
What should I do if my container or chassis arrives damaged?
Inspect your unit at delivery whenever possible and note any damage on the delivery paperwork. Contact us within 48 hours with photos and your order number, and we'll work with you on a repair, replacement, or refund under our Refund and Returns Policy.
Can I change or cancel my order?
Yes, as long as your unit hasn't shipped yet. Contact us as soon as possible to change specs, update your delivery address, or cancel — once a truck has been scheduled or dispatched, cancellation fees may apply. See our Refund and Returns Policy for full details.
How can I track my order once it ships?
Once your container or chassis is dispatched, we'll send you tracking details and the trucking company's contact information so you can follow delivery progress. You can also check your order status any time from the Order Tracking page in your account.